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CUSTOMER service

Call JAMBA APPLIANCES 1-855-621-2982
MON.–FRI. 8:00 AM – 4:30 PM ET (EASTERN TIME).


Returns

To begin the return process, please contact us first. Our customer service representatives are based in the U.S. and are ready to offer you prompt, friendly service.
Call 1-855-621-2982 Mon.–Fri. 8:00 am – 4:30 pm ET (Eastern Time).

For a detailed description of our return and customer service process, select the option below that best addresses your needs.

Products purchased at jambajuice.com:

I purchased the product online from jambajuice.com and I think the product might be defective.

It has been LESS than 60 days since I bought my product. 
Call 1-855-621-2982 to discuss your issue. If we conclude your product may be defective, we will send you a postage-paid label so you can send the product back to us. When we receive your product and confirm it is defective, we will either send you a replacement product or refund your money.

It has been MORE than 60 days since I bought my product.
Call 1-855-621-2982 to discuss your issue. If we conclude your product may be defective, it is likely that your purchase is still covered under the product warranty. For information in regards to the limited warranty for your specific Jamba Applinace product, please refer to your Use & Care booklet.

I purchased the product online from jambajuice.com and I changed my mind.

It has been LESS than 60 days since I bought my product.
Call 1-855-621-2982 to discuss your issue. We will need to provide you a return authorization so we can accept your product when you send it back to us. Upon receiving the product in its original, unused condition, we will refund your money, minus the original shipping cost.

It has been MORE than 60 days since I bought my product.
We are sorry, but we can only accept returns for products received within 60 days of purchase.

Warranty

This warranty applies to products purchased and used in the U.S. and Canada. This is the only express warranty for this product and is in lieu of any other warranty or condition.

This product is warranted to be free from defects in material and workmanship for a period of five (5) years from the date of original purchase. During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option; however, you are responsible for all costs associated with returning the product to us and our returning a product or component under this warranty to you. If the product or component is no longer available, we will replace with a similar one of equal or greater value.

This warranty does not cover glass, filters, wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original consumer purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. This warranty is void if the product is used for other than single-family household use.

We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you.

To make a warranty claim, do not return this appliance to the store. Please call 1-855-621-2982. For faster service, locate the model, type, and series numbers on your appliance.